Welcome to ZeroFinance

RETURN, REFUND AND EXCHANGE POLICY  

We want you to love our products and enjoy your shopping experience with us. Below you will find details about how to return or exchange your purchases made online. 

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions: 

Returns 

  • Items must be returned within 3 days of purchase with the delivery invoice or other proof of purchase. 

  • All returned items will be inspected. Returns must be properly packed and must be returned in new and unused condition, contain all original packing materials and included accessories, manuals etc. 

  • Please open and inspect your merchandise for physical damage within 24 hours of the receipt. Any physical damages must also be reported to Zerofinance within 24 hours of delivery at 08187571902 or hello@zerofinance.com.ng 

  • If the shipment carton appears damaged, you must notify the delivery person, refuse delivery of the merchandise, and contact us within 24 hours at 08187571902 or hello@zerofinance.com.ng to submit a shipping claim. Do not sign the shipping receipt or delivery invoice. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached. 

Refunds  

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank account, within a certain amount of days.  

Exchanges  

We only replace items if they are defective or damaged.  In circumstances where you consider that a product is defective, you should promptly contact us at with details of the product and the defect within 24hours. If you need to exchange it for the same item, send us an email at hello@zerofinance.com.ngUpon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.